Overview
SourcedAll computer occupations not listed separately.
O*NET definition of Computer Occupations, All Other (SOC 15-1299).
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
O*NET definition of Computer User Support Specialists (SOC 15-1232) · Job Zone Three: Medium Preparation Needed.
Occupation figures cover every job classified under SOC 15-1299, including GIS Analyst / Specialist.
Sources: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 — national estimates by ownership; U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), O*NET 31.0 Database; GovJobsWiki job taxonomy v1 (research round R240) (editorial). Data captured September 30, 2026.
Requirements
Sourced- Education needed to enter
- Bachelor's degree
- Related work experience
- None
- On-the-job training
- None
- Education needed to enter
- Some college, no degree
- Related work experience
- None
- On-the-job training
- Moderate-term on-the-job training
Education workers say the job requires
Share of surveyed workers in Computer User Support Specialists (SOC 15-1232) naming each level as required to be hired, 21 respondents, O*NET survey August 2023. Each employer sets its own minimum.
Sources: U.S. Bureau of Labor Statistics, Employment Projections 2025–35 — education and training assignments by detailed occupation (Tables 5.3, 5.4); U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), O*NET 31.0 Database. Data captured September 30, 2026.
How to get hired
SourcedEntry requirements vary for computer support specialists. Network support specialists typically need an associate's degree, and user support specialists typically need to complete some college courses. However, candidates may qualify with a high school diploma plus relevant information technology (IT) certifications.
From the BLS Occupational Outlook Handbook profile “Computer Support Specialists”, published August 27, 2026. National guidance; each employer runs its own hiring process.
Source: U.S. Bureau of Labor Statistics, Occupational Outlook Handbook, 2025–35 edition (XML compilation). Data captured September 30, 2026.
Academy and training
Sourced- SOC 15-1299
- None
- SOC 15-1232
- Moderate-term on-the-job training
Academy length, curriculum and paid-training policies are set by each employer and state; they are part of the employer collection stage.
Source: U.S. Bureau of Labor Statistics, Employment Projections 2025–35 — education and training assignments by detailed occupation (Tables 5.3, 5.4). Data captured September 30, 2026.
Promotion ladder
EditorialFederal grade and step: federal grade × step (GS/FWS/agency bands: FAA ATC, TSA SV, VA nurse, LEO special rates). Typical structure for a federal general schedule; titles, steps and timing differ by employer.
- GS-5/7 entry (Pathways / recent grad)
- Career-ladder promotions to full-performance level (GS-9/11/12/13)
- GS-14/15 (competitive)
- Senior Executive Service
- within-grade steps 1–10 (steps 2–4 yearly, 5–7 every 2 yrs, 8–10 every 3 yrs)
- special rates: LEO (LEAP 25%), FAA ATC AT-bands, TSA SV bands, VA Nurse I–V
Source: GovJobsWiki job taxonomy v1 (research round R240) (editorial).
Pay
SourcedComputer Occupations, All Other (SOC 15-1299)
Median annual wage by employer type, national, May 2025. Federal includes the U.S. Postal Service; state and local include public schools and hospitals.
| Employer type | Workers | 10th pct. | 25th | Median | 75th | 90th |
|---|---|---|---|---|---|---|
| Federal | 87,700 | $85,400 | $104,770 | $128,440 | $153,480 | $175,720 |
| State | 10,200 | $48,610 | $65,390 | $85,180 | $109,480 | $133,520 |
| Local | 13,290 | $43,320 | $57,290 | $77,050 | $100,540 | $125,930 |
| All government | 111,190 | $69,910 | $92,930 | $119,250 | $147,220 | $170,980 |
| Private sector | 324,180 | $52,950 | $75,640 | $113,430 | $161,860 | $204,420 |
Computer User Support Specialists (SOC 15-1232)
Median annual wage by employer type, national, May 2025. Federal includes the U.S. Postal Service; state and local include public schools and hospitals.
| Employer type | Workers | 10th pct. | 25th | Median | 75th | 90th |
|---|---|---|---|---|---|---|
| Federal | 1,220 | $57,350 | $64,940 | $74,510 | $84,470 | $104,560 |
| State | 40,710 | $45,270 | $53,820 | $72,530 | $101,810 | $122,750 |
| Local | 70,310 | $39,150 | $48,160 | $60,600 | $76,610 | $94,210 |
| All government | 112,230 | $40,830 | $49,720 | $63,190 | $81,380 | $106,880 |
| Private sector | 604,950 | $40,990 | $48,890 | $61,620 | $78,670 | $99,560 |
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 — national estimates by ownership. Data captured September 30, 2026.
State government pay plans
Official pay ranges for the job classes that match IT Specialist (government) in 30 state civil-service plans. They cover state employees only, not cities, counties or school districts.
| State | Job classes in the state plan | Annual range |
|---|---|---|
| Alabama | It Operations Specialist, It Systems Specialist I–V, Programmer Analyst I–V, It Business Analyst I–II 13 classes · effective September 1, 2026 · Alabama State Personnel Department | $42,094 – $159,629 |
| Arizona | Programmer, Programmer Analyst, Systems Administrator Senior 3 classes · effective July 9, 2022 · Arizona Department of Administration, Human Resources Division | $43,981 – $110,235 |
| California | Information Technology Specialist I–III, Associate Information Systems Analyst (Supervisor) 4 classes · effective September 14, 2026 · California Department of Human Resources (CalHR) | $78,156 – $152,880 |
| Colorado | IT Business Analyst I–VI, Information Technology I–VII 13 classes · effective July 1, 2026 · Colorado Department of Personnel & Administration, Division of Human Resources (DHR) | $59,424 – $197,292 |
| Connecticut | Information Technology Analyst Trainee (35 Hour), Information Technology Analyst Trainee (37.5 Hour), Information Technology Analyst Trainee (40 Hour), +12 more 15 classes · effective June 26, 2026 · Connecticut Department of Administrative Services (DAS), Statewide Human Resources | $62,791 – $150,820 |
| Florida | Information Technology Analyst 1 class · effective July 1, 2026 · Florida Department of Management Services (DMS), State Human Resource Management | $35,899 – $127,258 |
| Georgia | Network Technician 1–3, Network Technician 1 Non Exempt, Network Technician 2 Non Exempt, +24 more 42 classes · effective July 10, 2024 · Georgia Department of Administrative Services (DOAS), Human Resources Administration — Compensation | $35,619 – $113,485 |
| Illinois | Information Technology Trainee, Information Systems Analyst I–III 4 classes · effective July 1, 2026 · Illinois Department of Central Management Services | $63,936 – $183,144 |
| Indiana | Network Technician, Systems Administrator Int, Systems Administrator Senior 3 classes · Indiana State Personnel Department | $55,224 – $115,700 |
| Iowa | Information Technology Specialist 1–5 10 classes · effective June 19, 2026 · Iowa Department of Administrative Services | $47,715 – $124,883 |
| Kentucky | Network Technician I–III, Systems Administrator, IT Business Analyst, +2 more 7 classes · effective September 16, 2026 · Kentucky Personnel Cabinet | $36,426 – $73,836 |
| Maine | Programmer Analyst, Senior Programmer Analyst, Systems Analyst, It Business Analyst 4 classes · effective August 30, 2026 · Maine Department of Administrative and Financial Services, Bureau of Human Resources | $51,501 – $87,963 |
| Massachusetts | Network Technician I, Systems Administrator I–II, Network Specialist II, Sr Programmer/Analyst, Pdpp 5 classes · effective July 12, 2026 · Commonwealth of Massachusetts, Human Resources Division (HRD) | $75,826 – $125,924 |
| Minnesota | Trainee-Information Technology, Information Technology Spec 1–5 6 classes · effective July 2, 2026 · Minnesota Management and Budget (MMB) | $48,651 – $143,749 |
| Missouri | Information Technology Apprentice, Systems Administrator, Senior Systems Administrator 3 classes · effective July 1, 2025 · Missouri Office of Administration, Division of Personnel | $34,992 – $162,816 |
| Nevada | IT Business Analyst, Senior IT Business Analyst 2 classes · effective July 1, 2026 · Nevada Department of Administration, Division of Human Resource Management (DHRM) | $61,721 – $100,099 |
| New Jersey | Information Technology Specialist 2 classes · effective July 11, 2026 · New Jersey Civil Service Commission | $66,592 – $106,798 |
| New Mexico | Associate IT Support Technician, IT Support Technician, Senior IT Support Technician, +2 more 5 classes · effective July 4, 2026 · New Mexico State Personnel Office (SPO), Compensation and Classification | $42,773 – $134,063 |
| New York | Information Technology Specialist 1–4, Programmer Analyst 5 classes · effective April 1, 2026 · New York State Department of Civil Service | $56,183 – $126,875 |
| North Carolina | Network Technician, Systems Administrator I–II, Network Specialist 4 classes · effective February 1, 2026 · North Carolina Office of State Human Resources (OSHR) | $52,812 – $131,426 |
| Ohio | Information Technology Apprentice | $51,750 |
| Pennsylvania | Information Technology Trainee, Network Specialist 1–2, It Specialist 4 classes · effective July 1, 2026 · Commonwealth of Pennsylvania, Office of Administration | $53,008 – $111,956 |
| South Carolina | IT Business Analyst I–III, Network Technician I–II, Systems Administrator | $46,206 – $121,890 |
| South Dakota | Programmer Analyst, Senior Programmer Analyst | $64,875 – $111,987 |
| Tennessee | Programmer/Analyst 2–4, Systems Administrator-Int, Systems Administrator-Adv, Systems Administrator-Lead 6 classes · effective September 1, 2026 · Tennessee Department of Human Resources | $61,200 – $143,220 |
| Texas | Information Technology Support Specialist I–V, Network Specialist I–VI, Systems Administrator I–VI, +2 more 30 classes · effective September 1, 2025 · Texas State Auditor's Office (SAO), State Classification Team | $37,144 – $172,272 |
| Vermont | IT Specialist I–V 5 classes · effective July 12, 2026 · Vermont Department of Human Resources | $49,400 – $124,010 |
| Virginia | Information Technology Specialist I–IV 4 classes · effective July 25, 2026 · Virginia Department of Human Resource Management (DHRM) | $45,739 – $298,780 |
| Washington | It Support Technician 1–2, It Business Analyst - Entry, It Business Analyst - Journey, +4 more 8 classes · effective July 1, 2026 · Washington Office of Financial Management (OFM), State Human Resources | $45,924 – $147,264 |
| West Virginia | Programmer, Programmer Analyst 1–4 5 classes · effective August 24, 2024 · West Virginia Department of Administration, Division of Personnel | $43,357 – $97,037 |
Lowest class minimum to highest class maximum. Hourly rates are converted at 2,080 hours a year, and other rates at the plan's pay periods; the plans publish the exact rates. Classes are matched to this job by title (GovJobsWiki editorial rule).
Sources: 30 official state pay plans, linked in each row.
Schedule
SourcedShare of surveyed workers in the occupation (O*NET work context, August 2023). Shift patterns and differentials depend on the employer.
Source: U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), O*NET 31.0 Database. Data captured September 30, 2026.
Day-to-day work
Sourced- Oversee the daily performance of computer systems.4.0
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.3.9
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.3.9
- Answer user inquiries regarding computer software or hardware operation to resolve problems.3.8
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.3.8
- Confer with staff, users, and management to establish requirements for new systems or modifications.3.7
- Enter commands and observe system functioning to verify correct operations and detect errors.3.6
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.3.5
- Refer major hardware or software problems or defective products to vendors or technicians for service.3.4
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.3.4
The 10 most important of 13 core tasks for Computer User Support Specialists, ranked by importance (1–5) in the O*NET survey of August 2023.
Source: U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), O*NET 31.0 Database. Data captured September 30, 2026.
Related jobs
DerivedBy state
SourcedMedian annual wage for Computer Occupations, All Other (SOC 15-1299) in each state, all employers (BLS state estimates do not separate government from private). Highest first.
| State | Workers | 10th pct. | Median | 90th pct. |
|---|---|---|---|---|
| District of Columbia | 17,200 | $87,400 | $156,590 | $207,700 |
| Maryland | 19,060 | $69,910 | $144,680 | $185,220 |
| Colorado | 11,800 | $76,140 | $139,580 | $170,800 |
| Virginia | 17,000 | $77,130 | $139,030 | $185,950 |
| Delaware | 860 | $65,820 | $137,470 | $170,850 |
| California | 80,150 | $58,340 | $134,440 | $222,690 |
| Washington | 14,360 | $60,210 | $128,940 | $200,610 |
| Connecticut | 3,100 | $60,720 | $127,720 | $181,830 |
| New Mexico | 1,650 | $70,120 | $127,090 | $194,850 |
| Hawaii | 2,080 | $65,950 | $120,100 | $161,700 |
| New York | 11,460 | $59,740 | $116,990 | $203,040 |
| South Carolina | 4,300 | $53,840 | $112,260 | $165,640 |
| Texas | 57,020 | $55,480 | $111,530 | $174,300 |
| Vermont | 1,320 | $52,950 | $111,530 | $181,020 |
| Ohio | 6,150 | $49,320 | $109,780 | $161,520 |
| Massachusetts | 6,170 | $55,740 | $109,590 | $183,460 |
| New Jersey | 12,010 | $48,380 | $108,310 | $207,950 |
| Maine | 900 | $65,340 | $107,990 | $172,490 |
| Iowa | 3,850 | $49,990 | $107,340 | $165,920 |
| Pennsylvania | 14,580 | $59,890 | $107,230 | $167,420 |
| West Virginia | 3,380 | $51,090 | $107,140 | $172,410 |
| Alabama | 2,630 | $59,260 | $106,330 | $151,300 |
| Alaska | 710 | $62,910 | $105,960 | $140,350 |
| Michigan | 7,440 | $51,440 | $105,680 | $160,830 |
| Florida | 13,710 | $52,960 | $105,370 | $173,260 |
| South Dakota | 240 | $76,900 | $105,370 | $149,430 |
| Arizona | 5,510 | $52,450 | $105,240 | $166,870 |
| North Carolina | 15,090 | $39,190 | $104,850 | $175,660 |
| Georgia | 20,630 | $60,920 | $104,610 | $173,060 |
| Kansas | 1,340 | $49,090 | $103,380 | $143,800 |
| Oklahoma | 3,320 | $58,800 | $102,520 | $162,490 |
| Rhode Island | 830 | $50,700 | $102,210 | $158,670 |
| Missouri | 14,340 | $52,590 | $101,040 | $165,360 |
| Nevada | 2,610 | $53,410 | $100,220 | $175,860 |
| Illinois | 11,160 | $53,590 | $99,360 | $167,080 |
| Idaho | 1,040 | $59,480 | $98,700 | $162,290 |
| Utah | 6,680 | $49,990 | $97,470 | $158,350 |
| Oregon | 2,450 | $61,290 | $97,350 | $159,140 |
| Wyoming | 170 | $56,830 | $94,520 | $157,190 |
| Indiana | 3,340 | $28,180 | $93,540 | $138,260 |
| Nebraska | 2,280 | $49,830 | $92,480 | $136,410 |
| Minnesota | 4,180 | $65,260 | $91,750 | $165,210 |
| New Hampshire | 970 | $52,380 | $91,720 | $165,300 |
| Kentucky | 1,850 | $44,980 | $89,420 | $136,990 |
| Wisconsin | 4,680 | $52,640 | $88,130 | $133,450 |
| Arkansas | 1,120 | $45,770 | $86,940 | $135,140 |
| Mississippi | 1,450 | $31,380 | $86,940 | $135,500 |
| Montana | 540 | $37,080 | $81,970 | $126,280 |
| North Dakota | 730 | $38,730 | $78,330 | $123,590 |
| Louisiana | 5,020 | $38,190 | $77,000 | $136,990 |
| Tennessee | 10,930 | $45,870 | $76,470 | $129,430 |
51 states with published estimates.
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 — state estimates. Data captured September 30, 2026.
Not yet collected
These dimensions are part of every job page. We publish them only once they are sourced from official documents such as job postings, pay plans, union contracts and state standards.
- 05 ProbationNot yet collectedProbation length and what ends it
- 09 Benefits and pensionNot yet collectedPension plan/tier and formula, retirement age/years, DROP, retiree health, Social Security coverage, 457(b), PSLF eligibility
- 10 Union contractsNot yet collectedBargaining unit, union, current CBA (source link, effective dates)
- 11 Transfers and lateral entryNot yet collectedLateral policy, certification reciprocity, lateral bonus, inter-agency moves
- 14 Exam practiceNot yet collectedNamed exams → OpenExamPrep practice
- 15 Employer directoryNot yet collectedL4 directory: every employer that hires this job, each with its own facet values