Job title · SOC 15-1299, 15-1232

IT Specialist (government)

Also known as: it specialist

01

Overview

Sourced

All computer occupations not listed separately.

O*NET definition of Computer Occupations, All Other (SOC 15-1299).

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

O*NET definition of Computer User Support Specialists (SOC 15-1232) · Job Zone Three: Medium Preparation Needed.

111,190
in government (SOC 15-1299)
26%
of this occupation works for government
$119,250
median pay in government
Federal · State · Local
levels of government

Occupation figures cover every job classified under SOC 15-1299, including GIS Analyst / Specialist.

How people usually get in Editorial
federal 2210 series. Requirements vary by employer; each employer page will list its exact rules.

Sources: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 — national estimates by ownership; U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), O*NET 31.0 Database; GovJobsWiki job taxonomy v1 (research round R240) (editorial). Data captured September 30, 2026.

02

Requirements

Sourced
Typical entry requirements (BLS, SOC 15-1299)
Education needed to enter
Bachelor's degree
Related work experience
None
On-the-job training
None
Typical entry requirements (BLS, SOC 15-1232)
Education needed to enter
Some college, no degree
Related work experience
None
On-the-job training
Moderate-term on-the-job training

Education workers say the job requires

High School Diploma or the equivalent
0%
Some College Courses
2%
Associate's Degree or other 2-year degree
14%
Master's Degree
0%
First Professional Degree
4%

Share of surveyed workers in Computer User Support Specialists (SOC 15-1232) naming each level as required to be hired, 21 respondents, O*NET survey August 2023. Each employer sets its own minimum.

Sources: U.S. Bureau of Labor Statistics, Employment Projections 2025–35 — education and training assignments by detailed occupation (Tables 5.3, 5.4); U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), O*NET 31.0 Database. Data captured September 30, 2026.

03

How to get hired

Sourced

Entry requirements vary for computer support specialists. Network support specialists typically need an associate's degree, and user support specialists typically need to complete some college courses. However, candidates may qualify with a high school diploma plus relevant information technology (IT) certifications.

From the BLS Occupational Outlook Handbook profile “Computer Support Specialists”, published August 27, 2026. National guidance; each employer runs its own hiring process.

Source: U.S. Bureau of Labor Statistics, Occupational Outlook Handbook, 2025–35 edition (XML compilation). Data captured September 30, 2026.

04

Academy and training

Sourced
Training to become competent (BLS)
SOC 15-1299
None
SOC 15-1232
Moderate-term on-the-job training

Academy length, curriculum and paid-training policies are set by each employer and state; they are part of the employer collection stage.

Source: U.S. Bureau of Labor Statistics, Employment Projections 2025–35 — education and training assignments by detailed occupation (Tables 5.3, 5.4). Data captured September 30, 2026.

06

Promotion ladder

Editorial

Federal grade and step: federal grade × step (GS/FWS/agency bands: FAA ATC, TSA SV, VA nurse, LEO special rates). Typical structure for a federal general schedule; titles, steps and timing differ by employer.

  1. GS-5/7 entry (Pathways / recent grad)
  2. Career-ladder promotions to full-performance level (GS-9/11/12/13)
  3. GS-14/15 (competitive)
  4. Senior Executive Service
  5. within-grade steps 1–10 (steps 2–4 yearly, 5–7 every 2 yrs, 8–10 every 3 yrs)
  6. special rates: LEO (LEAP 25%), FAA ATC AT-bands, TSA SV bands, VA Nurse I–V

Source: GovJobsWiki job taxonomy v1 (research round R240) (editorial).

07

Pay

Sourced

Computer Occupations, All Other (SOC 15-1299)

Federal
$128,440
State
$85,180
Local
$77,050
All government
$119,250
Private sector
$113,430

Median annual wage by employer type, national, May 2025. Federal includes the U.S. Postal Service; state and local include public schools and hospitals.

Employer typeWorkers10th pct.25thMedian75th90th
Federal87,700$85,400$104,770$128,440$153,480$175,720
State10,200$48,610$65,390$85,180$109,480$133,520
Local13,290$43,320$57,290$77,050$100,540$125,930
All government111,190$69,910$92,930$119,250$147,220$170,980
Private sector324,180$52,950$75,640$113,430$161,860$204,420

Computer User Support Specialists (SOC 15-1232)

Federal
$74,510
State
$72,530
Local
$60,600
All government
$63,190
Private sector
$61,620

Median annual wage by employer type, national, May 2025. Federal includes the U.S. Postal Service; state and local include public schools and hospitals.

Employer typeWorkers10th pct.25thMedian75th90th
Federal1,220$57,350$64,940$74,510$84,470$104,560
State40,710$45,270$53,820$72,530$101,810$122,750
Local70,310$39,150$48,160$60,600$76,610$94,210
All government112,230$40,830$49,720$63,190$81,380$106,880
Private sector604,950$40,990$48,890$61,620$78,670$99,560

Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 — national estimates by ownership. Data captured September 30, 2026.

State government pay plans

Official pay ranges for the job classes that match IT Specialist (government) in 30 state civil-service plans. They cover state employees only, not cities, counties or school districts.

StateJob classes in the state planAnnual range
AlabamaIt Operations Specialist, It Systems Specialist I–V, Programmer Analyst I–V, It Business Analyst I–II
13 classes · effective September 1, 2026 · Alabama State Personnel Department
$42,094 – $159,629
ArizonaProgrammer, Programmer Analyst, Systems Administrator Senior$43,981 – $110,235
CaliforniaInformation Technology Specialist I–III, Associate Information Systems Analyst (Supervisor)
4 classes · effective September 14, 2026 · California Department of Human Resources (CalHR)
$78,156 – $152,880
ColoradoIT Business Analyst I–VI, Information Technology I–VII$59,424 – $197,292
ConnecticutInformation Technology Analyst Trainee (35 Hour), Information Technology Analyst Trainee (37.5 Hour), Information Technology Analyst Trainee (40 Hour), +12 more$62,791 – $150,820
FloridaInformation Technology Analyst$35,899 – $127,258
GeorgiaNetwork Technician 1–3, Network Technician 1 Non Exempt, Network Technician 2 Non Exempt, +24 more$35,619 – $113,485
IllinoisInformation Technology Trainee, Information Systems Analyst I–III
4 classes · effective July 1, 2026 · Illinois Department of Central Management Services
$63,936 – $183,144
IndianaNetwork Technician, Systems Administrator Int, Systems Administrator Senior$55,224 – $115,700
IowaInformation Technology Specialist 1–5
10 classes · effective June 19, 2026 · Iowa Department of Administrative Services
$47,715 – $124,883
KentuckyNetwork Technician I–III, Systems Administrator, IT Business Analyst, +2 more
7 classes · effective September 16, 2026 · Kentucky Personnel Cabinet
$36,426 – $73,836
MaineProgrammer Analyst, Senior Programmer Analyst, Systems Analyst, It Business Analyst$51,501 – $87,963
MassachusettsNetwork Technician I, Systems Administrator I–II, Network Specialist II, Sr Programmer/Analyst, Pdpp$75,826 – $125,924
MinnesotaTrainee-Information Technology, Information Technology Spec 1–5
6 classes · effective July 2, 2026 · Minnesota Management and Budget (MMB)
$48,651 – $143,749
MissouriInformation Technology Apprentice, Systems Administrator, Senior Systems Administrator
3 classes · effective July 1, 2025 · Missouri Office of Administration, Division of Personnel
$34,992 – $162,816
NevadaIT Business Analyst, Senior IT Business Analyst$61,721 – $100,099
New JerseyInformation Technology Specialist
2 classes · effective July 11, 2026 · New Jersey Civil Service Commission
$66,592 – $106,798
New MexicoAssociate IT Support Technician, IT Support Technician, Senior IT Support Technician, +2 more$42,773 – $134,063
New YorkInformation Technology Specialist 1–4, Programmer Analyst
5 classes · effective April 1, 2026 · New York State Department of Civil Service
$56,183 – $126,875
North CarolinaNetwork Technician, Systems Administrator I–II, Network Specialist
4 classes · effective February 1, 2026 · North Carolina Office of State Human Resources (OSHR)
$52,812 – $131,426
OhioInformation Technology Apprentice$51,750
PennsylvaniaInformation Technology Trainee, Network Specialist 1–2, It Specialist
4 classes · effective July 1, 2026 · Commonwealth of Pennsylvania, Office of Administration
$53,008 – $111,956
South CarolinaIT Business Analyst I–III, Network Technician I–II, Systems Administrator$46,206 – $121,890
South DakotaProgrammer Analyst, Senior Programmer Analyst$64,875 – $111,987
TennesseeProgrammer/Analyst 2–4, Systems Administrator-Int, Systems Administrator-Adv, Systems Administrator-Lead
6 classes · effective September 1, 2026 · Tennessee Department of Human Resources
$61,200 – $143,220
TexasInformation Technology Support Specialist I–V, Network Specialist I–VI, Systems Administrator I–VI, +2 more
30 classes · effective September 1, 2025 · Texas State Auditor's Office (SAO), State Classification Team
$37,144 – $172,272
VermontIT Specialist I–V
5 classes · effective July 12, 2026 · Vermont Department of Human Resources
$49,400 – $124,010
VirginiaInformation Technology Specialist I–IV
4 classes · effective July 25, 2026 · Virginia Department of Human Resource Management (DHRM)
$45,739 – $298,780
WashingtonIt Support Technician 1–2, It Business Analyst - Entry, It Business Analyst - Journey, +4 more$45,924 – $147,264
West VirginiaProgrammer, Programmer Analyst 1–4$43,357 – $97,037

Lowest class minimum to highest class maximum. Hourly rates are converted at 2,080 hours a year, and other rates at the plan's pay periods; the plans publish the exact rates. Classes are matched to this job by title (GovJobsWiki editorial rule).

Sources: 30 official state pay plans, linked in each row.

08

Schedule

Sourced
Work schedule
Regular
100%
Irregular
0%
Seasonal
0%
Typical work week
Less than 40 hours
1%

Share of surveyed workers in the occupation (O*NET work context, August 2023). Shift patterns and differentials depend on the employer.

Source: U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), O*NET 31.0 Database. Data captured September 30, 2026.

12

Day-to-day work

Sourced
  1. Oversee the daily performance of computer systems.4.0
  2. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.3.9
  3. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.3.9
  4. Answer user inquiries regarding computer software or hardware operation to resolve problems.3.8
  5. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.3.8
  6. Confer with staff, users, and management to establish requirements for new systems or modifications.3.7
  7. Enter commands and observe system functioning to verify correct operations and detect errors.3.6
  8. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.3.5
  9. Refer major hardware or software problems or defective products to vendors or technicians for service.3.4
  10. Prepare evaluations of software or hardware, and recommend improvements or upgrades.3.4

The 10 most important of 13 core tasks for Computer User Support Specialists, ranked by importance (1–5) in the O*NET survey of August 2023.

Source: U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), O*NET 31.0 Database. Data captured September 30, 2026.

13Derived
16

By state

Sourced

Median annual wage for Computer Occupations, All Other (SOC 15-1299) in each state, all employers (BLS state estimates do not separate government from private). Highest first.

StateWorkers10th pct.Median90th pct.
District of Columbia17,200$87,400$156,590$207,700
Maryland19,060$69,910$144,680$185,220
Colorado11,800$76,140$139,580$170,800
Virginia17,000$77,130$139,030$185,950
Delaware860$65,820$137,470$170,850
California80,150$58,340$134,440$222,690
Washington14,360$60,210$128,940$200,610
Connecticut3,100$60,720$127,720$181,830
New Mexico1,650$70,120$127,090$194,850
Hawaii2,080$65,950$120,100$161,700
New York11,460$59,740$116,990$203,040
South Carolina4,300$53,840$112,260$165,640
Texas57,020$55,480$111,530$174,300
Vermont1,320$52,950$111,530$181,020
Ohio6,150$49,320$109,780$161,520
Massachusetts6,170$55,740$109,590$183,460
New Jersey12,010$48,380$108,310$207,950
Maine900$65,340$107,990$172,490
Iowa3,850$49,990$107,340$165,920
Pennsylvania14,580$59,890$107,230$167,420
West Virginia3,380$51,090$107,140$172,410
Alabama2,630$59,260$106,330$151,300
Alaska710$62,910$105,960$140,350
Michigan7,440$51,440$105,680$160,830
Florida13,710$52,960$105,370$173,260
South Dakota240$76,900$105,370$149,430
Arizona5,510$52,450$105,240$166,870
North Carolina15,090$39,190$104,850$175,660
Georgia20,630$60,920$104,610$173,060
Kansas1,340$49,090$103,380$143,800
Oklahoma3,320$58,800$102,520$162,490
Rhode Island830$50,700$102,210$158,670
Missouri14,340$52,590$101,040$165,360
Nevada2,610$53,410$100,220$175,860
Illinois11,160$53,590$99,360$167,080
Idaho1,040$59,480$98,700$162,290
Utah6,680$49,990$97,470$158,350
Oregon2,450$61,290$97,350$159,140
Wyoming170$56,830$94,520$157,190
Indiana3,340$28,180$93,540$138,260
Nebraska2,280$49,830$92,480$136,410
Minnesota4,180$65,260$91,750$165,210
New Hampshire970$52,380$91,720$165,300
Kentucky1,850$44,980$89,420$136,990
Wisconsin4,680$52,640$88,130$133,450
Arkansas1,120$45,770$86,940$135,140
Mississippi1,450$31,380$86,940$135,500
Montana540$37,080$81,970$126,280
North Dakota730$38,730$78,330$123,590
Louisiana5,020$38,190$77,000$136,990
Tennessee10,930$45,870$76,470$129,430

51 states with published estimates.

Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 — state estimates. Data captured September 30, 2026.

Not yet collected

These dimensions are part of every job page. We publish them only once they are sourced from official documents such as job postings, pay plans, union contracts and state standards.

  • 05 Probation
    Probation length and what ends it
    Not yet collected
  • 09 Benefits and pension
    Pension plan/tier and formula, retirement age/years, DROP, retiree health, Social Security coverage, 457(b), PSLF eligibility
    Not yet collected
  • 10 Union contracts
    Bargaining unit, union, current CBA (source link, effective dates)
    Not yet collected
  • 11 Transfers and lateral entry
    Lateral policy, certification reciprocity, lateral bonus, inter-agency moves
    Not yet collected
  • 14 Exam practice
    Named exams → OpenExamPrep practice
    Not yet collected
  • 15 Employer directory
    L4 directory: every employer that hires this job, each with its own facet values
    Not yet collected