GovJobs WikiAn independent directory of U.S. government jobs
Job title · SOC 53-6099

Station Agent / Transit Customer Service

Also known as: station agent

01

Overview

Sourced

All transportation workers not listed separately.

O*NET definition of Transportation Workers, All Other (SOC 53-6099).

2,280
in government (SOC 53-6099)
—
of this occupation works for government
$54,120
median pay in government
Local
levels of government

Occupation figures cover every job classified under SOC 53-6099, including Toll Collector.

How people usually get in Editorial
civil-service exam/application. Requirements vary by employer; each employer page will list its exact rules.

Sources: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 — national estimates by ownership; U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), O*NET 31.0 Database; GovJobsWiki job taxonomy v1 (research round R240) (editorial). Data captured September 30, 2026.

02

Requirements

Sourced
Typical entry requirements (BLS, SOC 53-6099)
Education needed to enter
High school diploma or equivalent
Related work experience
None
On-the-job training
Short-term on-the-job training

Source: U.S. Bureau of Labor Statistics, Employment Projections 2025–35 — education and training assignments by detailed occupation (Tables 5.3, 5.4). Data captured September 30, 2026.

04

Academy and training

Sourced
Training to become competent (BLS)
SOC 53-6099
Short-term on-the-job training

Academy length, curriculum and paid-training policies are set by each employer and state; they are part of the employer collection stage.

Source: U.S. Bureau of Labor Statistics, Employment Projections 2025–35 — education and training assignments by detailed occupation (Tables 5.3, 5.4). Data captured September 30, 2026.

06

Promotion ladder

Editorial

Seniority steps: single title × seniority steps; growth via steps, overtime, bidding (bus operator, sanitation, dispatcher). Typical structure for a single title with seniority steps; titles, steps and timing differ by employer.

  1. Trainee / probationary
  2. Steps to top rate
  3. Lead / trainer
  4. Supervisor
  5. Manager

Source: GovJobsWiki job taxonomy v1 (research round R240) (editorial).

07

Pay

Sourced
Federal
$59,110
State
$61,780
Local
$47,180
All government
$54,120
Private sector
Not published

Median annual wage by employer type, national, May 2025. Federal includes the U.S. Postal Service; state and local include public schools and hospitals.

Employer typeWorkers10th pct.25thMedian75th90th
Federal790$45,550$49,050$59,110$68,600$77,520
State450$39,480$47,700$61,780$72,340$92,630
Local1,040$31,270$40,300$47,180$57,800$75,790
All government2,280$37,660$44,880$54,120$66,540$77,730

Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 — national estimates by ownership. Data captured September 30, 2026.

13Derived
Toll Collector
Same occupation code
Air Traffic Controller (FAA)
Same job family
Bus Operator (public transit)
Same job family
Conductor (transit / commuter rail)
Same job family
DMV Clerk / Driver License Examiner
Same job family
Highway / Road Maintenance Worker (DOT)
Same job family
Traffic Signal Technician
Same job family
Train Operator (subway / light rail)
Same job family
15

Employer directory

Sourced

1,754 transit agencies in the registry. Public transit agencies reporting to the National Transit Database. Service an agency contracts out is run by private operators' employees. The 10 largest by vehicles operated directly:

EmployerLocationVehicles operated directlyWebsite
MTA New York City TransitBrooklyn, NY9,252Official site
New Jersey Transit CorporationNewark, NJ2,717Official site
Chicago Transit AuthorityChicago, IL2,505Official site
Washington Metropolitan Area Transit AuthorityWashington, DC2,140Official site
King CountySeattle, WA1,849Official site
Los Angeles County Metropolitan Transportation AuthorityLos Angeles, CA1,817Official site
Southeastern Pennsylvania Transportation AuthorityPhiladelphia, PA1,668Official site
Metro-North Commuter Railroad Company, dba: MTA Metro-North RailroadNew York, NY1,140Official site
MTA Bus CompanyNew York, NY1,136Official site
MTA Long Island Rail RoadNew York, NY1,082Official site

Full lists by state:

California · 207Illinois · 95North Carolina · 91Georgia · 82Michigan · 81Wisconsin · 78New York · 69Texas · 63Florida · 59Kansas · 53Ohio · 53Washington · 47

As reported by each employer to its federal registry.

Source: Federal Transit Administration, National Transit Database 2024 — Reporter Agency Information. Data captured September 30, 2026.

16

By state

Sourced

Median annual wage for Transportation Workers, All Other (SOC 53-6099) in each state, all employers (BLS state estimates do not separate government from private). Highest first.

StateWorkers10th pct.Median90th pct.
New Jersey160$35,360$69,220$85,140
Oklahoma150$20,990$65,580$116,830
Utah60$44,870$65,270$80,390
Hawaii270$40,840$59,500$78,300
Washington260$44,520$58,300$81,200
Ohio150$34,700$57,010$61,280
Massachusetts30$43,700$55,200$119,020
Texas270$29,210$52,640$77,820
District of Columbia340$43,800$51,730$98,410
Arkansas50$38,100$51,720$56,320
Virginia70$37,820$51,110$74,300
Maine30$38,350$50,800$70,430
New York220$33,090$48,450$107,240
California1,870$40,210$47,590$78,260
Tennessee1,330$26,120$46,280$66,650
Minnesota390$45,020$45,200$81,910
Georgia630$28,840$44,070$59,300
North Carolina420$39,600$43,660$80,570
Louisiana1,040$34,420$43,440$70,710
Wisconsin130$29,590$43,180$74,420
Missouri120$33,350$42,900$54,080
Alaska190$32,300$42,360$72,450
Maryland160$31,200$42,190$67,640
Rhode Island30$31,200$41,820$70,630
Nevada450$37,340$37,340$42,770
Michigan220$27,310$37,190$65,080
Nebraska30$28,080$37,140$71,350
Florida560$31,490$37,110$55,160
Mississippi80$30,330$36,510$40,680
Indiana270$30,690$36,410$62,050
Illinois370$32,910$35,900$75,680
New MexicoNot published$29,220$35,440$52,350
Connecticut140$34,010$34,010$48,350
Delaware40$31,770$33,420$83,080
New Hampshire50$29,590$29,590$36,410
PennsylvaniaNot published$25,890$28,250$62,090

36 states with published estimates.

Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 — state estimates. Data captured September 30, 2026.

Not yet collected

These dimensions are part of every job page. We publish them only once they are sourced from official documents such as job postings, pay plans, union contracts and state standards.

  • 03 Hiring process
    Ordered steps + typical timeline: application, written test (named), physical test (named), oral board, background, polygraph, psych, medical, eligibility list
    Not yet collected
  • 05 Probation
    Probation length and what ends it
    Not yet collected
  • 08 Schedule
    Shift patterns (24/48, 4/10, 5/8, split), seniority bidding, holidays, mandatory OT
    Not yet collected
  • 09 Benefits and pension
    Pension plan/tier and formula, retirement age/years, DROP, retiree health, Social Security coverage, 457(b), PSLF eligibility
    Not yet collected
  • 10 Union contracts
    Bargaining unit, union, current CBA (source link, effective dates)
    Not yet collected
  • 11 Transfers and lateral entry
    Lateral policy, certification reciprocity, lateral bonus, inter-agency moves
    Not yet collected
  • 12 Day-to-day work
    Sourced description; later: insider contributions (the wiki layer)
    Not yet collected
  • 14 Exam practice
    Named exams → OpenExamPrep practice
    Not yet collected