911 Dispatcher / Public Safety Telecommunicator in Massachusetts

$51,235 – $114,649

state pay plan range, a year

classes in the state plan

$61,720

median pay in MA, all employers

2,790

workers in MA (SOC 43-5031)

Sources: Commonwealth of Massachusetts, Human Resources Division (HRD), Massachusetts Executive Branch Bargaining Unit Job Codes and Salary Charts; U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 — state estimates. Data captured September 30, 2026.

Massachusetts state pay plan Sourced

Published rates for each class, lowest first, effective July 12, 2026. These are the ranges Massachusetts sets for its own state employees; cities, counties and school districts have their own pay plans.

Class and grade	Published rate
Law Enforcement Dispatcher I Class E14180 Grade 14	$1,970.57 – $2,640.15 a two weeks $51,235 – $68,644 a year 12 steps Step 1: $1,970.57 a two weeks Step 2: $2,026.75 a two weeks Step 3: $2,084.48 a two weeks Step 4: $2,143.91 a two weeks Step 5: $2,205.07 a two weeks Step 6: $2,267.85 a two weeks Step 7: $2,332.46 a two weeks Step 8: $2,398.95 a two weeks Step 9: $2,467.34 a two weeks Step 10: $2,537.63 a two weeks Step 11: $2,588.39 a two weeks Step 12: $2,640.15 a two weeks
Law Enforcement Dispatcher II Class E16180 Grade 16	$2,182.05 – $2,973.26 a two weeks $56,733 – $77,305 a year 12 steps Step 1: $2,182.05 a two weeks Step 2: $2,248.45 a two weeks Step 3: $2,316.84 a two weeks Step 4: $2,387.31 a two weeks Step 5: $2,460.01 a two weeks Step 6: $2,534.87 a two weeks Step 7: $2,612.00 a two weeks Step 8: $2,691.53 a two weeks Step 9: $2,773.47 a two weeks Step 10: $2,857.82 a two weeks Step 11: $2,914.99 a two weeks Step 12: $2,973.26 a two weeks
Communications Officer, Cd Class E17125 Grade 17	$2,313.54 – $3,137.43 a two weeks $60,152 – $81,573 a year 12 steps Step 1: $2,313.54 a two weeks Step 2: $2,382.70 a two weeks Step 3: $2,453.84 a two weeks Step 4: $2,527.21 a two weeks Step 5: $2,602.72 a two weeks Step 6: $2,680.49 a two weeks Step 7: $2,760.55 a two weeks Step 8: $2,843.09 a two weeks Step 9: $2,928.09 a two weeks Step 10: $3,015.61 a two weeks Step 11: $3,075.90 a two weeks Step 12: $3,137.43 a two weeks
Law Enforcement Dispatcher III Class E18180 Grade 18	$2,424.22 – $3,301.35 a two weeks $63,030 – $85,835 a year 12 steps Step 1: $2,424.22 a two weeks Step 2: $2,497.89 a two weeks Step 3: $2,573.72 a two weeks Step 4: $2,651.87 a two weeks Step 5: $2,732.40 a two weeks Step 6: $2,815.33 a two weeks Step 7: $2,900.82 a two weeks Step 8: $2,988.91 a two weeks Step 9: $3,079.66 a two weeks Step 10: $3,173.20 a two weeks Step 11: $3,236.64 a two weeks Step 12: $3,301.35 a two weeks
Law Enforcement Dispatcher IV Class E20180 Grade 20	$2,686.73 – $3,650.23 a two weeks $69,855 – $94,906 a year 12 steps Step 1: $2,686.73 a two weeks Step 2: $2,767.58 a two weeks Step 3: $2,850.91 a two weeks Step 4: $2,936.66 a two weeks Step 5: $3,025.00 a two weeks Step 6: $3,116.13 a two weeks Step 7: $3,209.87 a two weeks Step 8: $3,306.44 a two weeks Step 9: $3,406.01 a two weeks Step 10: $3,508.52 a two weeks Step 11: $3,578.67 a two weeks Step 12: $3,650.23 a two weeks
Public Safety Dispatcher I Class E20172 Grade 20	$2,686.73 – $3,650.23 a two weeks $69,855 – $94,906 a year 12 steps Step 1: $2,686.73 a two weeks Step 2: $2,767.58 a two weeks Step 3: $2,850.91 a two weeks Step 4: $2,936.66 a two weeks Step 5: $3,025.00 a two weeks Step 6: $3,116.13 a two weeks Step 7: $3,209.87 a two weeks Step 8: $3,306.44 a two weeks Step 9: $3,406.01 a two weeks Step 10: $3,508.52 a two weeks Step 11: $3,578.67 a two weeks Step 12: $3,650.23 a two weeks
Public Safety Dispatcher II Class E22172 Grade 22	$2,951.21 – $4,033.41 a two weeks $76,731 – $104,869 a year 12 steps Step 1: $2,951.21 a two weeks Step 2: $3,041.95 a two weeks Step 3: $3,135.57 a two weeks Step 4: $3,232.07 a two weeks Step 5: $3,331.55 a two weeks Step 6: $3,434.14 a two weeks Step 7: $3,539.83 a two weeks Step 8: $3,648.73 a two weeks Step 9: $3,761.02 a two weeks Step 10: $3,876.78 a two weeks Step 11: $3,954.31 a two weeks Step 12: $4,033.41 a two weeks
Public Safety Dispatcher III Class E24172 Grade 24	$3,242.55 – $4,409.59 a two weeks $84,306 – $114,649 a year 12 steps Step 1: $3,242.55 a two weeks Step 2: $3,340.48 a two weeks Step 3: $3,441.39 a two weeks Step 4: $3,545.31 a two weeks Step 5: $3,652.47 a two weeks Step 6: $3,762.71 a two weeks Step 7: $3,876.42 a two weeks Step 8: $3,993.48 a two weeks Step 9: $4,114.16 a two weeks Step 10: $4,238.39 a two weeks Step 11: $4,323.11 a two weeks Step 12: $4,409.59 a two weeks

Schedule: Unit 2/2A salary plans 02A/B (salary chart effective 2026-07-12). Rates are as the plan publishes them; "a year" figures are conversions. Classes are matched to this job by title (GovJobsWiki editorial rule).

Source: Commonwealth of Massachusetts, Human Resources Division (HRD), Massachusetts Executive Branch Bargaining Unit Job Codes and Salary Charts. Data captured September 30, 2026.

Pay in Massachusetts, all employers Sourced

Public Safety Telecommunicators (SOC 43-5031) in Massachusetts, all employers combined: BLS state estimates do not separate government from private.

Measure	MA
Workers	2,790
10th percentile	$48,470
Median	$61,720
90th percentile	$79,470
National median, government employers	$54,440

Sources: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 — state estimates; U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 — national estimates by ownership. Data captured September 30, 2026.

Free practice tests for Massachusetts

APCO Public Safety Telecommunicator 1 (PST1)
Entrance or licensing exam · free on Open Exam Prep
CritiCall Public Safety Dispatcher Pre-Employment Test
Practice for a named exam · free on Open Exam Prep
IAED Emergency Fire Dispatcher (EFD) Certification
Entrance or licensing exam · free on Open Exam Prep
IAED Emergency Medical Dispatcher (EMD)
Entrance or licensing exam · free on Open Exam Prep
IAED Emergency Police Dispatcher (EPD) Certification
Entrance or licensing exam · free on Open Exam Prep
IAED Emergency Telecommunicator Course (ETC) Certification
Entrance or licensing exam · free on Open Exam Prep
NENA Emergency Number Professional (ENP) Certification
Entrance or licensing exam · free on Open Exam Prep
NTN ECOMM Emergency Communications Operator Exam (911 Dispatcher)
Practice for a named exam · free on Open Exam Prep

Source: Open Exam Prep, Open Exam Prep free practice tests. Data captured October 1, 2026. Each link was opened and its exam title checked on the date shown.

More about this job

Requirements, hiring process, training, schedule and day-to-day work are on the national 911 Dispatcher / Public Safety Telecommunicator page.

911 Dispatcher / Public Safety Telecommunicator in Massachusetts

Massachusetts state pay plan Sourced

Pay in Massachusetts, all employers Sourced

Free practice tests for Massachusetts

More about this job

911 Dispatcher / Public Safety Telecommunicator in other states